Help Center
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Help Center
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Welcome To Your Home Page
What happens after I sign up?
What is Your Home Page?
How long does setup take?
Do I need to use desktop or mobile?
When does my page go live?
How do I know my page is working?
Profile Setup
Why do I need to complete my profile?
What profile fields are required?
Can I edit my profile after setup?
Why won't my profile save?
Instagram Connection
Why do I need to connect Instagram?
What permissions does Your Home Page request?
What type of Instagram account do I need?
How do I connect to Instagram?
What happens after I connect Instagram?
Why aren't my posts appearing?
Can I connect multiple Instagram accounts?
What if Instagram disconnects?
Posts & Cover Photos
How do posts work on Your Home Page?
How many posts should I link?
What types of content perform best?
How do I link a post to a listing?
Can I link one post to multiple listings?
Can I change which listing a post links to?
What are cover photos?
Should I use custom cover photos?
What happens when a listing closes?
Why aren't my posts linking correctly?
Listings
What types of listings can I add?
How do I add a new listing?
Why doesn't a listing appear in search?
What listing fields are required?
How do I edit a listing?
How do I mark a listing as sold or off-market?
Can I delete a listing permanently?
What if I'm adding a new construction listing that isn't mine?
Why isn't my listing showing up on my page?
Adding Listings You Don’t Represent
Can I add a listing I’m not the listing agent for?
Why is this policy in place for listing??
What if I want to feature another agent’s listing?
How do I add a listing after receiving permission?
What happens if I add a listing without permission?
What about new construction or builder listings?
What if I’m co-listing or part of a team?
Understanding Leads
What is a lead?
What's the difference between Warm and Hot Leads?
What are typical Warm Lead behaviors?
What are typical Hot Lead behaviors?
Where do I view leads?
What if a lead doesn't have contact info?
Can I export my leads?
What if a lead shows as Hot but hasn't contacted me?
Why am I not seeing any leads?
Using Your Custom YHP.Link
What is my Your Home Page link?
Where should I share my link?
What is a call-to-action (CTA)?
Why do CTAs matter?
What makes a good CTA?
Dashboard & Insights
What is the Leads & Insights dashboard?
What can I see in the dashboard?
What are high-intent signals?
What are low-intent signals?
Account Settings
How do I update my profile?
How do I change my password?
How do I disconnect Instagram?
Troubleshooting
My page is loading slowly
I can't log in
My changes aren't saving
Buyers say they can't see my page
A buyer entered their email but it's not showing in my dashboard
A buyer entered their email but it's not showing in my dashboard
Contact Support
What if I have a billing question?
Best Practices
How often should I post?
Should I link every post?
How do I reuse content when a listing closes?
How do I optimize my cover photos?
What should I avoid?

A buyer entered their email but it's not showing in my dashboard

Solutions:

  • Refresh your Leads & Insights page
  • Check your filters (make sure you're viewing all leads)
  • Wait a few minutes and refresh again

If the lead still doesn't appear, contact support@yourhomepage.ai.


 

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