Help Center
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Help Center
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Welcome To Your Home Page
What happens after I sign up?
What is Your Home Page?
How long does setup take?
Do I need to use desktop or mobile?
When does my page go live?
How do I know my page is working?
Profile Setup
Why do I need to complete my profile?
What profile fields are required?
Can I edit my profile after setup?
Why won't my profile save?
Instagram Connection
Why do I need to connect Instagram?
What permissions does Your Home Page request?
What type of Instagram account do I need?
How do I connect to Instagram?
What happens after I connect Instagram?
Why aren't my posts appearing?
Can I connect multiple Instagram accounts?
What if Instagram disconnects?
Posts & Cover Photos
How do posts work on Your Home Page?
How many posts should I link?
What types of content perform best?
How do I link a post to a listing?
Can I link one post to multiple listings?
Can I change which listing a post links to?
What are cover photos?
Should I use custom cover photos?
What happens when a listing closes?
Why aren't my posts linking correctly?
Listings
What types of listings can I add?
How do I add a new listing?
Why doesn't a listing appear in search?
What listing fields are required?
How do I edit a listing?
How do I mark a listing as sold or off-market?
Can I delete a listing permanently?
What if I'm adding a new construction listing that isn't mine?
Why isn't my listing showing up on my page?
Adding Listings You Don’t Represent
Can I add a listing I’m not the listing agent for?
Why is this policy in place for listing??
What if I want to feature another agent’s listing?
How do I add a listing after receiving permission?
What happens if I add a listing without permission?
What about new construction or builder listings?
What if I’m co-listing or part of a team?
Understanding Leads
What is a lead?
What's the difference between Warm and Hot Leads?
What are typical Warm Lead behaviors?
What are typical Hot Lead behaviors?
Where do I view leads?
What if a lead doesn't have contact info?
Can I export my leads?
What if a lead shows as Hot but hasn't contacted me?
Why am I not seeing any leads?
Why am I not seeing any leads?
Using Your Custom YHP.Link
What is my Your Home Page link?
Where should I share my link?
What is a call-to-action (CTA)?
Why do CTAs matter?
What makes a good CTA?
Dashboard & Insights
What is the Leads & Insights dashboard?
What can I see in the dashboard?
What are high-intent signals?
What are low-intent signals?
Account Settings
How do I update my profile?
How do I change my password?
How do I disconnect Instagram?
Troubleshooting
My page is loading slowly
I can't log in
My changes aren't saving
Buyers say they can't see my page
A buyer entered their email but it's not showing in my dashboard
Contact Support
What if I have a billing question?
Best Practices
How often should I post?
Should I link every post?
How do I reuse content when a listing closes?
How do I optimize my cover photos?
What should I avoid?

Why am I not seeing any leads?

Troubleshooting steps:

  • Confirm your page is live (at least one post linked, Instagram connected)
  • Check that your YHP.link is shared in your Instagram bio
  • Verify you're directing buyers to your link in your content (ex: verbal CTAs in videos or captions)
  • Review your cover photos (are they clear and compelling?)

If you're getting traffic but no leads, buyers may be browsing without entering their email. Make sure your content clearly communicates the value of engaging (tour requests, saved listings, etc.).


 

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